Rubber Flooring Inc Reviews

I ordered 3 of the Tuff Turf rolls for an outdoor covered batting
cage. Product was shipped and delivered in reasonable time, but there was no
notice it had even shipped. Did not know until delivery driver was 10 minutes
out. It worked out because I was at our school, but would have been nice to
plan for it. The carpet itself seems like a quality, albeit a bit thinner than
expected. Time will tell.

My main issue comes from the lack of customer service. I
ordered this for a tax exempt organization. Was told we could place order with
tax, then send in exemption and have refunded. Did so minutes after order was
placed. Got busy on project and did not follow up for a few weeks. No response,
no refund. Email sales agent and it takes 10 days for a reply. Resent
paperwork, and just no reply for 20 days despite repeated emails.

Finally decide to call and settle this matter, but no answer
from Customer Service. Leave voicemail as prompted, but no return call. Decide
to call sales, who said they are swamped and just call super early. I did.
Finally ahold of someone, but they use the excuse that billing address and tax
exemption address do not match. Bank uses our own personal addresses on debit
cards, we cannot change their policy. But the product WAS shipped to the same
address as the exempted organization and I can provide picture proof it is
being used for them (the covered batting cage). Nope. Arguing that, they change
tactics. Exempt name a is Washington High School Softball Booster Club, but the
name on the order was Booker T Washington Softball Booster Club. They say the
name doesn’t match. I call b.s., that is semantics. Their final argument is
that the order is over a month old, so nothing they can do. It’s only been over
a month because your support refuses to respond to emails, pick up the phone,
and will not return voicemails. Had to jump through hoops just to get someone
on the phone. Their recommendation? File with the state for a return of the sales
tax.

Bottom line, do not expect this company to care one iota
about your satisfaction. They WILL come up with excuses to get out of any
promises. They will not answer the phone and they will not return voicemails or
emails. Absolutely will NOT order from ever again.

I ordered cheer mats. Within 24 hours I needed to change something in the order. I was told I would need to cancel and resubmit. I did but when the order came out it was not the same as the specifications I had ordered - not the trouble started.

I called to change from 1 3/8 to two inches. After 45 minutes of an insane music loop, I was disconnected. I called back for another 15-minute wait. I am now into my third hour without the order being canceled.

Do not make a mistake on your order unless you have a half a day to solve the problem. I do feel sorry for the custoner service workers but the management does not think about the customer. I will never order from them again.